Frequently Asked Questions2017-11-16T10:18:40+02:00

BABY FOR YOU FREQUENTLY ASKED QUESTIONS

DO YOU HAVE ANY QUESTIONS?

How long will my order take to be processed?2019-10-28T09:30:53+02:00

Once your Baby For You order has been received we will send you emails to keep you up-to-date on the status of your order. Once a courier tracking number has been issued you can track your parcel on the link provided in our email to you.

We aim to process and confirm orders within 1 – 2 days. Please note that manual EFT payments could delay this process as orders will only be processed once the payment has cleared.

Where the products are in stock we aim to get your goods into the next available courier collection after your order is confirmed and paid for.

Where the products are out of stock we will keep you advised of expected shipping dates. The delay is usually only a few days while we wait for suppliers to ship to us.

Deliveries are usually made within 1-3 working days after they’ve been uploaded by the courier. We deliver to your door (office or home) anywhere in South Africa using The Courier Guy  and Aramex services.

 

Rest assured that we respect your confidentiality and our parcels are always discreetly packaged. All orders are packaged in plain packaging & bank statements/shipping documents will be labelled as Russell Health Agencies ensuring your privacy.

Please contact our customer services or call us on 084 968 7273 during office hours if you have any queries or your parcel has not been delivered within 3 days of being dispatched.